All guests should receive warm and continuous hospitality the moment they enter the restaurant and throughout their dining experience. This also includes a warm, genuine farewell, thank you, and an invitation to return. Every time you walk into the dining room, your big smile should automatically turn on. Not a phony smile, but a sincere warm smile. Pretend there is a bright neon sign over the door to the dining room that blinks “Smile, It’s Showtime!”

Are you careful to smile every time you make eye contact with a guest?